Privacy Policy:

How do we collect information about you?

In any interaction you may have with Moonstone Crystals, we collect information in two possible ways:

1. When you directly give it to us (“Direct Data”). When you visit our website, register for an account with us, subscribe to our newsletter, purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our site, like ‘Add to Basket’. All this information requires a direct action by you for us to collect or process it.

2. When our systems collect information or data as you use our website (“System Data”). When you visit and use our website, there is information collected automatically about your visit that is necessary to operate our website service. This information is captured using cookies. You can see what information we collect about you below.

What information we collect about you, why do we collect it and what do we do with it?

What are cookies?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g., a computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions to improve your shopping experience. We use cookies when you visit our site.

There are four main types of cookies – here’s how and why we use them:

Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket”.
Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
Customer preference cookies – when you visit our website, these cookies will remember your preferences (like your location), so we can provide a more personalised shopping experience.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience on our website may be affected.

Our cookies collect two types of information:

“Personally identifiable” information (meaning it can be used to specifically identify you); or
“Non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you (i.e. anonymous data like your unique customer number).

In this policy, when we explain the different information we collect about you, we aim to confirm if it is personally identifiable or non-personally identifiable information.

The simplest way to explain the specific information we collect about you is to look at every different point of interaction you may have with Moonstone Crystals, as we collect different information at different points in your user or customer journey.

These interaction points include the following:

How we use your information:

Several uses for specific data are already detailed above. But we often need to use lots of different types of information or data collectively for us to be able to provide services to you. These more fundamental purposes include the collective use of your information:

To ensure that our website content is presented effectively for you, making it easier to navigate and complete actions such as adding or removing items from your basket.
To contact you by phone about your order to ensure you’re happy with the products and service received.
To create and manage your account, so you can place orders and we can provide you with products and services such as notifying you about the progress of your order and providing customer care should you require it.
To ensure that our customers are genuine and to ensure that we are paid for goods that we dispatch.
To send you updates on our latest products, news, and special offers - if you have registered with us and opted in to receive marketing communications from us, we will occasionally update you on our latest products, news and special offers via e-mail or push notifications. If at any time you would prefer not to be contacted by any of these mediums, you can do so by unsubscribing these services.
To display Moonstone Crystals banners and ads to you when you’re on certain other websites (Remarketing) – we do this using a variety of digital marketing networks and tracking technologies such as pixels, cookies, and ad tags.
To gather your feedback via polls, surveys, and analysis so that we can improve the services and products we deliver to you.

How do we share the information we collect?

For our business to function effectively, we need to work with several external companies such as the Post Office for deliveries and Mailerlite for sending out email communications to you. In instances where we need to process your data via a third party, we will always safeguard your information and ensure that our service users are also compliant with all applicable data protection laws and regulations.

If we believe that you may relate to fraudulent or other illegal activity, or have ill-intentions towards Moonstone Crystals, our employees or any of our customers, we will take the necessary action to protect our security and services by working with government enforcement agencies or regulatory bodies. This may involve sharing your information with these parties.

How we don’t use your information:

We will never share your information with third-party advertisers or ad networks. We will never sell your information. Your personal information will be treated as private and confidential under all circumstances and your information will not be disclosed to any other parties outside the terms of this privacy policy unless:

We have a legal obligation to do so, or
You have specifically requested and provided consent to do so.

Your Options and choices:

Your options and choices when it comes to the data we hold about you and your business.

Updating your personal information

To update your personal information please contact us at info@moonstonecrystals.co.uk You can request to amend your personal information controlled by us regarding your profile at any time.

Updating your marketing preferences

If you have opted in to receiving our newsletter, from time to time we will send you information via email regarding our products and services that we think may be of interest to you such as exclusive offers. You can opt-out of receiving marketing communications from us at any time.

To unsubscribe from our email marketing only, please do one of the following:

Clicking on the "unsubscribe" link in any email communications which we might send you.
Email: info@moonstonecrystals.co.uk

Please note that it may take a few days for all of our systems to update, and you may receive a small number of emails from us while we process your request.

Requesting a copy of your personal data:

At any time, you can request a copy of the personal data we hold on our systems about you. If you wish to do so, please request this via e-amil at info@moonstonecrystals.co.uk. We won’t charge you anything for this, but we might need to ask some further questions to confirm your identity before we provide any information.

Requesting erasure of your personal data

If you wish to have all data erased, please contact us via e-amil at info@moonstonecrystals.co.uk to make this request. Please note that we are required by HMRC to keep records of any transactions for a period of 8 years so we will retain archived copies of your information for this purpose.

If you would like to make a complaint about the way we handle your data and information, you can contact the Information Commissioner’s Office by visiting their website https://ico.org.uk/

Protecting your information:

We are always striving to make sure your information is protected. As soon as we receive your information, we use various security features and procedures, considering industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information. For example:

We offer secure “https” access to the transactional parts of our website
Access to your data on our website is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the payment systems we use.

At Moonstone Crystals we are committed to protecting your personal data, however, there are several precautions that you can also take to help us do this. You can keep your account safe by using a strong password that includes characters and numbers as well as letters. We also encourage you not to use the same password across all or many of your online accounts.

Contacting us about your information:

If you have any questions or feedback about this statement, or if you would like us to stop processing your information or make a change or amendment to the information we hold about you, please do not hesitate to contact our Customer Care team, who will be happy to help.

Office Opening Hours

Monday – Sunday: 10:00 – 17:00

Moonstone Crystals,

Unit 6 Dukes mill,

Broadwater road,

Romsey,

SO51 8PJ,

Phone: 01792 940 288

E-mail: info@moonstonecrystals.co.uk

Changes to this policy:

We may review and update this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear by communicating the changes on our website and by contacting you via email to explain them.

This page was last updated on Monday 3rd October 2022.

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